Support

We usually respond within 24 hours. Urgent issues are processed first.

Select the "Support" category and describe your problem in detail. Provide all details for faster resolution.

The answer arrives by email to the address you entered in the form (for registered users, to the account email). There is no separate status page, so save the ticket number shown on screen after you submit and quote it if you write again — that way we find your request immediately. You can contact us without registering.

Check three things in this order. 1) Settings → the agent is connected: if you rotated the access key, it has to be written into .env on the server and the container restarted, otherwise the platform answers the agent with 401. 2) The domain has an active Cloudflare shield. 3) The link was copied from the CSV as one whole line — a truncated code, or one glued to another URL, will not resolve. If all of that checks out and the blank page remains, write to us and include the exact link.

A personal link accepts three clicks from live people and then closes itself — scanner hits do not consume that limit. The codes themselves are kept for 60 days from creation, and click and open events for 90 days; after that they are removed, while the totals in your stats remain.

No. Payments go through NOWPayments in cryptocurrency and access is granted immediately, so payments are final and refunds are not provided — as stated in our Terms of Service. On the other hand, the links you bought never expire: the remainder does not burn and waits for you indefinitely.